Terms and condition​
​Al Mashooq is the owner of the brand AlMashooq.com and the website www.almashooq.com(”The Site”).​​We will sell only the meat that we would eat ourselves.At Licious, we’re big meat-lovers. And by big, we mean huge. So when it comes to the meat we put on your plate, we’re extremely picky. Every single product is handpicked by a team with years of experience.If it’s not fresh, we won’t sell itFor meat to stay fresh and retain its natural juices, it needs to be stored at a temperature between 0° and 5°C. We maintain this temperature from the time we procure the product to cleaning, cutting and storing it, until it leaves for delivery. And even when it’s out for delivery, we keep it chilled right up to your doorstep.Did we mention that we’re obsessed?We will charge only for what you buyDoesn’t everyone do this? Not really. Most other places first weigh the meat, then cut up the pieces, and throw out the parts which aren’t fit to eat, such as offal, gizzard, wingtips, etc. But you still pay based on the original weight even though what you finally get is 10% to 30% less​​
Customer Registration and Privacy Policy
The site provides for registration process to serve its Customer better and may now or in the future collect the following personally identifiable information to serve you better: a) Name including first and last name; b) email address; c) mobile phone numbers and contact details; d) Postal Pin code; e) Personal demographic profile like your age, gender, occupation, location, education, address etc., By completing the registration or placing an order, the Customer agrees to receive promotional and transactional communication, text messages, mobile notifications, phone calls and newsletters. The Customer can opt out by contacting the customer service at info@almashooq.com. We will never sell or provide your information to third party companies or outside agencies for commercial purposes. However, the Site may contain links to other web sites that we do not manage directly such as Google Analytics used to understand and optimize users behavior. Al Mashooq shall not be responsible for the privacy policies of such external web sites.
Customer Acceptance
I hereby agree upon:To pay extra cost claimed by Al Mashooq in the case of re-delivery due to wrong name or address or any other wrong information provided while booking order.To use www.almashooq.comsite to transact for lawful purposes in compliance with all applicable laws and regulation.To provide authentic and true information in all instances and authorize Al Mashooq to validate the information provided at any point to time and reject registration if any details are found to be untrue wholly or partly.To access the services made available on www.almashooq.comand to transact business at my own risk after using best and prudent judgement as a well-informed Customer.That the delivery address provided is correct and proper in all respects.That the product descriptions have been carefully checked before placing the order and agree to be bound by the terms and conditions of sale. Obligations of Visitor / Customer I hereby unconditionally undertake not to use www.almashooq.comfor:Disseminating any objectionable material, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or any unlawful activity.To transmit material that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice. To gain unauthorized access to other computer network systems.Interfere with any other person's right to use or enjoyment of the Site.Breach applicable laws.Interfere or disrupt networks or web sites connected to the Site. Make, transmit or store electronic copies of materials protected by copyright without the permission of the owner. To post customer review feedback in violation of this policy or right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and cause injury to any person or entity. To post comments containing libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".Not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Customer feedback submitted on www.almashooq.comTo be solely responsible for the content of any Customer Feedback made and agree upon to indemnify Al Mashooq for all claims resulting from such Customer Feedback submitted.
Order Cancellation
A Customer can opt to cancel order within 1 hour for the order placed either online or by calling our customer service and receive refund of advance paid if any.Al Mashooq reserves the right to cancel any order if it suspects any fraudulent transaction by a Customer or breaches the terms & conditions of using the website.
Return & Refunds
Al Mashooq believes in Complete Customer satisfaction and for issues relating to quality or freshness of its supplies. Please note that all meats are stored in a cool atmosphere to keep it fresh and preserve it from bacteria and other harm full micro-organisms, so when you receive your order your meat will be cold and not frozen so do not mistake it as its not fresh. Given that the orders are lower in size and its hard to refund for cash on delivery orders in particular, the refunds will be applied to the subsequent shopping bills.
Shipping Policy
As all our product are meat products,it gets freshly packed and shipped only when its ordered.the delivery of the product takes place according to the delivery slots timing asked each time at the time of ordering the product, and it may happen on the same day of the order or next day, please make sure you select the correct delivery time slot for your order.please make a note of the timing to get your meat delivered on time:if you want the day delivery- make sure you order before 9 AM and select your order slot as slot 2 ( 1 pm-4 pm) or slot 3( 7 pm-10 pm)[note slot 1 (6 am-9 am)is not applicable for same day delivery]Orders made a day prior (pre -order) is highly suggested if you want your meat to be delivered on-time. A few products like head mutton and mutton trotters should be pre-ordered. Free Delivery is applicable only to areas under 8 km radius from Al Mashooq.a minimum of INR 60 rupees is charged for orders under 8 - 12 km radius, and if your address comes after the described area, you will be informed about the delivery charges via email/call after you place the order.
Online Payment Refunds will be processed within 48 hours and will be credited to the customer account within 5-7 working days depending on the issuing bank. ​ Cash on Delivery Refunds will be credited to the customer's account as store credit and can be used for the subsequent order in the future.